Privacy Policy.

Carolina Signal Co ("we", "us", "our") is a technology services company based in Fort Mill, SC. This policy explains what personal information we collect, how we use it, and the choices you have. We keep this plain-English on purpose.

1. Who we are

Carolina Signal Co is operated by Brandon Duckworth in Fort Mill, South Carolina. For any privacy-related questions you can reach us atinfo@carolinasignal.co.

2. Information we collect

We only collect information you give us directly, and a small amount of standard server data:

• Contact forms. Your name, email address, service area or location, and the contents of the message you send us.
• Email correspondence. When you reply to us by email, we retain that thread.
• Service engagements. Address, network details, business information, or similar details required to actually perform the work you hired us for.
• Basic server logs. Our hosting provider (Vercel) records IP address, user agent, and request timestamps for standard operational and security purposes.

We do not use advertising trackers, and we do not run third-party analytics that build cross-site profiles.

3. How we use your information

• To respond to your inquiry and schedule a consultation.
• To deliver the services you hired us for and send related communications (quotes, invoices, project updates).
• To keep basic records for accounting, tax, and warranty purposes.
• To protect the site and our systems from abuse.

We do not sell your information. We do not share it with advertisers. We do not use your information to train any system of our own.

Third-party AI providers are a separate matter, and we want to be exact about it. Where an engagement includes AI agents (Agent360), your business data is processed by outside AI providers. We route those requests with training denied and zero data retention enforced, which means a provider that would store your prompts or train on them is excluded from handling your work in the first place. That is a routing restriction we configure, not a promise we make on any provider's behalf — we cannot audit their internal systems. But a provider that does not meet the bar does not get your data.

4. Service providers we rely on

To run the business, we use a small number of vetted service providers. Each one only receives the information strictly needed to do its job:

• Vercel — website hosting and server logs.
• Resend — transactional email delivery (this is how your form submission reaches our inbox).
• Email provider — storing and replying to your messages.
• AI model providers — for Agent360 engagements only, process the business data you authorize an agent to access (for example estimates, receivables, or inbound customer messages). Requests are dispatched through a routing service (currently OpenRouter) that selects a model provider — which may include Anthropic, OpenAI, or Google — based on what the task needs. Which provider handles a given request can therefore change over time — but the eligible pool is restricted to providers that deny training and retain no prompt data. You can ask us at any time which providers are in use for your agents.

These providers are bound by their own privacy terms. We do not authorize them to use your information for their own promotional purposes.

5. How long we keep your information

Form submissions and related email threads are retained for as long as reasonably needed to serve you and meet tax or legal obligations — typically no longer than seven years. You can request deletion earlier (see below).

6. Your choices and rights

You can at any time:

• Ask what information we have about you.
• Ask us to correct information that's wrong.
• Ask us to delete information we no longer need to keep.
• Opt out of non-essential communications.

To exercise any of these, email info@carolinasignal.cofrom the address on file. We'll respond within 30 days.

7. Children

Our services are intended for adults. We don't knowingly collect information from anyone under 13.

8. Security

We use reputable providers, encrypted transport (HTTPS), and access controls. No system is perfectly secure, but we take reasonable steps to protect what you share with us.

9. Changes to this policy

If we update this policy we'll change the "Last updated" date above. Material changes will be communicated on this page before they take effect.

10. Contact

Questions, requests, or concerns about privacy:info@carolinasignal.co.